Terms and Conditions for Svenson's Money Back Guarantee Programme
Svenson Hair Center (S) Pte Ltd (the "Company") and its affiliates (together, the "Group") shall enrol individuals (the "Customer") for hair growth treatments as specifically agreed between the Customer and the applicable Group's centre with "money back guarantee" ("Programme"), subject to the Terms and Conditions herein.
By participating in the Programme, the Customer acknowledges and agrees that in order to qualify for a claim of the "money back guarantee" under the Programme, the Customer must (i) purchase and participate in the full hair-growth programme designated by the Company; (ii) purchase and use the products designated by the Company in accordance with the Company's instructions; and (iii) comply strictly with each of the Terms and Conditions herein and instructions given by the Company. The Customer's failure to do the aforementioned shall give the Company the right to immediately disqualify the Customer from claiming the "money back guarantee" under the Programme, and suspend, terminate or void the Programme without refund or compensation to the Customer.
In consideration of the Customer participating in the Programme and fully complied with each and every one of the Terms and Conditions stated herein, the Company shall make full refund, without interest and excluding any other administrative charges, of the cost of the treatments paid by the Customer, if there is no "hair growth result" (as defined in Clause 5 below) after comparing the assessment before the first treatment against the assessment after the last treatment.
For avoidance of doubt, any refund to the Customer shall exclude the price of the Group's products and any other services purchased by the Customer, regardless of whether such products or services are purchased in conjunction with the Programme.
For the purpose of the Programme, it is deemed to be a "hair growth result" and the Customer is not entitled to any refund regardless of whether the Customer is satisfied with the extent of the hair growth result, if, by using visual comparison of photographs and scan of hair strands taken before the first treatment and after the last treatment show that (i) the Customer's hair is denser; OR (ii) the diameter of the Customer's hair has improved.
The Customer must participate the Programme as required by the Company:
For the Programme under FA2: The Programme shall end upon the completion of thirty-six (36) treatments. The Customer must participate in twenty-four (24) sessions of treatment, at least twice a week for consecutive weeks without interruption.
For the Programme under FGA55: The Programme shall end upon the completion of forty-right (48) treatments. The Customer must participate in twenty-four (24) sessions of treatment, at least twice a week for consecutive weeks without interruption.
The Customer must purchase and use the designated Company's and/or the Group's products in accordance with the Company's instructions. The Customer understands and agrees that failure to do so will adversely affect the hair growth result and affect the Customer's eligibility for a claim of the "money back guarantee" under the Programme.
After a treatment, the Customer must ensure the following:
Within two (2) hours after a treatment, the Customer must avoid heat exposure such as sauna, hot/spicy food, alcohol or direct sun exposure.
Within eight (8) hours after a treatment, the Customer must ensure that his/her scalp stay dry, e.g., the Customer should avoid vigorous exercise, swimming or sauna, etc.
The Customer understands that failure to adhere to Clause 8 may adversely affect the hair growth result and he/she will not be qualified for a claim of the "money back guarantee" under the Programme.
The Customer must pay for the agreed cost of the Programme. Failure to do so by the payment date allows the Group to (i) disqualify the Customer from being eligible to claim for the "money back guarantee" under the Programme; (ii) suspend or terminate the Programme without refund or compensation; (iii) claim for the agreed cost of the Programme; and/or (iv) exercise any other rights in equity or at law.
The Customer shall bear in mind that there are various factors that may adversely affect hair growth or cause hair loss. Therefore, the Customer must notify the Company before participating in the Programme if the Customer has any illness or condition which may affect hair growth. Failure to do so gives the Company the right to disqualify the Customer from being eligible to claim for the "money back guarantee" under the Programme, and suspend or terminate the Programme without refund or compensation to the Customer.
This Programme is personal to and shall not be assigned or transferred by the Customer. All payments made by the Customer to the Group are non-refundable, non-transferable and not exchangeable for alternative programmes or services.
The Customer fully understands and accepts that the Group does not administer medical treatment, and that the treatment given under the Programme is not medical. Such treatment shall be applied externally to parts of the scalp as agreed between the Customer and the Group.
The Customer shall inform the Group of the state of his/her health, including but not limited to any known medical history, allergy and skin/hair/scalp condition before commencement of treatment. To the fullest extent permissible under law, the Customer shall not hold the Group responsible in any way for, and agree to waive any right of action that may arise from any loss or damage including but not limited to, any discomfort, adverse reaction, illness, injury, damage or loss of earnings, whether direct, indirect, consequential or otherwise suffered by the Customer arising out of or in connection with the use of the Group's products or treatments. The Group's staff will always use their best endeavour to provide quality care and attention when attending to the Customer.
The Customer shall indemnify and hold the Group harmless against any legal action, demands, proceedings, and/or claim and any expenses, loss, damage, liability, penalty and fine (including but not limited to legal costs) brought against the Group by a third party (including but not limited to an individual or any competent authority), caused by the Customer's act, omission, default (including but not limited to false declarations provided by Customer and Customer's failure to follow Company's instructions), and other liability arising out of or in connection with the Group's services and/or treatments.
The Company has the right of final decision on the interpretation of these Terms and Conditions.